Monday, March 09, 2009

Closing Citibank India Accounts

I have a Citibank Suvidha account and a credit card account in India and wanted to close them as they are not being used for the past 2 years due to my stay in USA. I have contacted Citibank customer service and received a response that I have to send them a written letter requesting closure of the two accounts.

Closing of the accounts can’t be done online or over the phone, I was told. I can login to my online account and do whatever I want to, other than asking for the closure. Same goes with phone calls. They say that it is for security reasons. If I can login to my account and transfer money then isn’t that a good enough way to request for closing my account ? Why do you need this “extra safety” only when you want to close the account ?

I think that all this is just a trick to stop people from closing the accounts. Who will have the time and patience to type, sign and send a letter through post to Citibank to close the accounts ?

Posted by Madhukar Reddy Gurram at 1:50 PM
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5 comments:

  1. Well I had the same problem.. I think if you haven't given the PAN #.. you don't need to worry..
    Citibank account is a waste, even you have money you cannot open an online Fixed deposit

    .. the only thing safe about citibank is they have a mastero debit card.. which requires a PIN for any transaction..
    In city like banagalore where ATM/Credit card theft is quite frequent, that can be important..

    Well I wish these Citi bank folks understand our concern and let us close the accounts
    ReplyDelete
  2. we can nevr reach to their customer care exec....the IVRS jus goes on and on...i hate banking with citibank...
    ReplyDelete
  3. I also ran through the same problem but i tell. You don't need to worry for anything. They will close your account by their ownself. If your account is not in use for nearly an year. I got my account clouser notice mail nearly after 11 months or so. :) so no worries at all if their customer care doesn't listen or they don't have any online accounjt closing facility. (PS: My pan number was with the account)
    ReplyDelete
  4. This guy explains how exactly to close your Citi Bank account ....http://www.vinayahs.com/archives/2008/11/11/tip-tuesdays-how-to-close-a-citibank-suvidha-savings-account/
    ReplyDelete
  5. Account holderJan 23, 2011 05:08 AM
    I hate Citibank
    their customer service is useless
    the account closing procedure is worst
    ReplyDelete

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