Calling friends and family in India is an everyday activity for NRIs and it is a very lucrative and competitive market. I have used many services like Reliance Global Call, TATA Trueroots and Reliable Calling before settling with Airtel Call Home as my primary account to make calls to India. Airtel offered very competitive rates and good service at that time.
Recently I have started noticing issues with their quality of service. They offer the best rate if you use their local access numbers instead of the toll free numbers and call cell phones in India instead of landlines (check my website to compare voice call rates). But, their local access numbers seem to be too busy or completely unavailable during peak traffic hours, forcing you to use their toll free numbers and hence pay more.
I have had issues accessing their local access number every time I tried to make a call to India in the last month. And sometimes I got the message “All circuits are currently busy. Please try after sometime” even when I tried the toll free number. Although I could get connected when I tried the next time with toll free number, it was a no go for the local access number.
For the first time in over a year, I’m thinking of switching from Airtel Call Home and if they don’t improve their quality of service, it is not long before they loose many valuable customers.
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